My M Key doesn't seem to be working.

Some M Keys are defective. The M Key displays alpha characters (all in upper case) and numbers. If you can clearly see that there are numbers and letters displayed, you probably do not have a defective M Key. Defective M Keys can be easily identified. The M Key will have a part of the display that is not working--so you cannot clearly distinguish what the letters or numbers are. Sometimes the M Keys get crushed in the mail so there is a big black blob on the LCD.

If you think you may have a defective M Key, contact CCO Data Security (x-secur@umn.edu). Arrangements can be made for a temporary password and delivery of a new M Key.

If you think you may have simply mis-keyed the letters/numbers on the M Key (or your PIN), press the button on the M Key to get a fresh code and try to login again.

Visit the M Key Web site for more information on M Key: http://www.mkey.umn.edu/